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Monitor to determine if any critical message messages remain unsent
Identify and alert if the critical messages on a particular id remain unsent for a long duration
Identify and alert if more than a certain number of messages (as per the requirements ) remain unsent and/or unauthorized message has been processed
Metric Configuration
The SOSCT metric has a configuration based on which the waiting messages present in the SOSC table can be selected. To enable/disable extraction of SOSC records, follow the below steps:
Maintain the SOST filter configuration using the menu option below (Administrator->Setup Metric->Metric Configuration)
Maintain the Parameter value 'X' to extract the waiting status messages present in the SOSC table.
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Metric Filters
To extract specific messages/emails, it is possible to define rules based on fields available in SOST, SOOD, SOES tables. Following steps need to be performed to setup the rule:
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