Cloud Troubleshooting
- Ben Bramley
Owned by Ben Bramley
Summary
Please consult the Knowledge Base to see if the problem you are encountering is documented with a resolution. The document below outlines key information required to troubleshoot potential problems associated with the PowerConnect Cloud application. Please acquire and attach the information below when submitting a support incident.
Mandatory Information for PowerConnect Cloud Support Incidents
Collect the following logs from the PowerConnect Cloud servers:
From:
/opt/powerconnect/logs
â–ª powerconnect.log*
/opt/powerconnect/bin
nohup.out
Â
For Cloud Foundry environments run the following command to get the logs:
cf logs powerconnect-cloud --recent
Where powerconnect-cloud is the name of the deployed app