Cloud Troubleshooting

Summary

Please consult the Knowledge Base to see if the problem you are encountering is documented with a resolution. The document below outlines key information required to troubleshoot potential problems associated with the PowerConnect Cloud application. Please acquire and attach the information below when submitting a support incident.

Mandatory Information for PowerConnect Cloud Support Incidents

Collect the following logs from the PowerConnect Cloud servers:

From:
/opt/powerconnect/logs
▪ powerconnect.log*

/opt/powerconnect/bin

• nohup.out

For Cloud Foundry environments run the following command to get the logs:

cf logs powerconnect-cloud --recent

Where powerconnect-cloud is the name of the deployed app